Terms and Conditions

Terms and Conditions 2018-03-27T19:47:12+00:00


The rather boring but very important page all about our terms and conditions

www.go-active.org is a site operated by Active Holiday Camps Ltd (trading name of Go Active), a private limited company incorporated under the Companies Act 2006. We are registered in England and Wales under company number 8602704 and have our registered office at 16 Priory Avenue, Bridgend, CF31 3LR

Booking Policy

Go Active Group accepts bookings for its courses in writing, using the booking forms provided by ourselves or the school, nursery, play group, club or organisation at which we are running an activity. Once the booking form has been completed and returned, payment in full received and the booking validated by Go Active Group, you will be sent booking confirmation via the email address that you have provided. Bookings are accepted on a first come first served basis and may be subject to minimum and maximum numbers.

Receiving email acknowledgement of your booking and payment is confirmation that your child has a place on the specified Go Active course or activity.

For safety reasons, all booking forms must be completed in full and returned to Go Active in advanced of the course/activity commencing. Where forms have not been correctly completed, Go Active Groupwill not be held liable for

Before booking please ensure your child is able to attend the activity on the dates specified on the booking form and is physically capable and suited to the demands of the course/activity for which they have been booked to attend. Go Active will not be liable for a child’s inability to complete a course/activity if they are not physically capable and suited to the demands of the course/activity.

Cancellation And Refund Policy

All bookings are subject to the right to cancel in writing (by e-mail to us) within seven (7) calendar days from the form return dates stated on the booking form pursuant to the Consumer Protection (Distance Selling) Regulations 2000.

Outside of this seven (7) day period all bookings confirmed by us are final and non-refundable unless Go Active Group cancels a course or activity.

Go Active Group reserves the right to temporarily or permanently exclude participants who are disruptive or continuously disruptive when attending any Go Active course or activity. No refund will be paid in the event of such an exclusion taking place.

Go Active Group will not issue refunds on the basis of participants not being able to grasp or develop the specific skills taught on any of our courses/activities, nor will we issue refunds to participants who no longer wish to attend a course/activity for any reason.

Go Active Group will at its discretion try to accommodate any request to change a date or venue of a course/activity, but please note any change will be subject to an administrative fee.

Film And Photography

Go Active Group may from time to time take photographs/film of Go Active camps, clubs and activities. The use of this data is solely for the purpose of promoting and publicising Go Active events through Go Active literature, website, press and TV.

Parents/guardians that do not wish for their child to be photographed/filmed must make Go Active aware of this at the time of booking or in writing before the activity starts (where possible Go Active will inform parents/guardians at the start of a camp).

Go Active will hold all personal data in accordance with its Privacy Policy.

Personal Property

Go Active cannot be held responsible for any loss or damage to any personal belongings whilst attending a Go Active event. Please ensure that no valuable items are taken to any Go Active event venue by your children.

Health And Safety, Protective Equipment

A full risk assessment will be carried out before any activity takes place at a new venue. Go Active coaches hold a current emergency aid certificate issued by an appropriate body.

For safety reasons it is compulsory for all attendees to wear protective safety equipment when instructed to do by a Go Active coach. Go Active will not be liable for injuries or accidents caused by participants failing to follow clear instructions to wear appropriate protective equipment. Go Active reserves the right to refuse permission to participate for any child not wearing appropriate protective equipment.

It is the parent/guardian’s responsibility to ensure appropriate clothing is worn and/or available for their child for the activity provided and weather conditions.

Medical Information

Any medical conditions that participant may have must be fully disclosed (1) at the time of booking in writing to Go Active and (2) at registration to the lead coach on the course/activity or at the venue.

Public Liabilty

Go Active Group has Public Liability insurance with cover provided by Hiscox.

Other than in relation to death, personal injury, or property damage, where Go Active Group or its staff is proven to be negligent, Go Active’s liability to you is limited to the booking fee paid by you.

Programme Changes

In the event that Go Active has to cancel an event for any reason, a full refund will be issued to the person who booked, no written request is required.

In the event of inclement weather, Go Active will seek to utilise suitable indoor accommodation provided by the school, nursery, play group, club or organisation. Go Active will organise suitable indoor activities to replace the outdoor activities at the discretion of Go Active staff.


In the unlikely event that you or your child are dissatisfied with the service we provide then please in the first instance raise it with the Go Active senior coach at the event. He/she will deal will the problem in accordance with our policies and procedures. If the problem is not resolved to your satisfaction then please write to our customer services team at info@go-active.org within 7 days of child’s attendance on the course. We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible.

In accordance with our Refunds Policy, refunds will only be issued if Go Active Group is proven to be in breach of our terms & conditions.


The information on this site is updated regularly. However, we hereby exclude any warranties (whether expressed or implied) as to the quality, accuracy, efficacy, completeness, performance, and fitness for a particular purpose of the site.

Legal Notices

Please find the terms of use under which you may make use of this website, www.go-active.org (the site) or any other website owned and/or operated by Go Active Group or any of its subsidiary companies or brands, whether as a guest or a registered user.

Please read these terms of use carefully before you start to use the site. By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site

1. Company & Website Information

www.go-active.org is a site operated by Active Holiday Camps Ltd (trading name of Go Active), a private limited company incorporated under the Companies Act 2006. We are registered in England and Wales under company number 8602704 and have our registered office at 16 Priory Avenue, Bridgend, CF31 3LR

2. Website Access

Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user ID, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any user access or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

3. Intellectual Property Rights

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on our site are registered and unregistered trademarks of ours (or our subsidiary companies ). Nothing contained on our site should be construed as granting any licence or right to use any trade mark without our prior written permission.

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged by you.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

To request licence rights please contact us at info@go-active.org.

4. Reliance on Website Content & Our Liability

Whilst every effort is made to update the information contained on this website, neither us nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on our site (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and we shall not be bound in any manner by any information contained on our site.

We reserve the right at any time to change or discontinue without notice, any aspect or feature of our site. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You rely on the information contained on our site at your own risk. If you find an error or omission at this site, please let us know.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us expressly exclude:

· All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
· Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;

For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

5. Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

6. Links To & From Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Please contact us at info@go-active.org if you would like to link to our site or would like to request a link to your website.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

7. Public Forums and User Submissions

We are not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on our site. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by us. We reserve the right to remove any material submitted or posted by you in the public areas, without notice to you, if we become aware and determine, in our sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:

  •  defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
  • publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
  • violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of ours or any other third party;
  • submit contents containing marketing or promotional material which is intended to solicit business.

You further agree not to use our site to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you indemnify us against any loss, liability, damage or expense of whatever nature which we or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of our site to send or post any such message or material.

8. Jurisdiction, Applicable Law & Variations

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.

We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our site.

9. Copyright

All aspects of this website – design, text, graphics, applications, software, underlying source code and all other aspects – are copyright of Go Active Group and its subsidiaries or content and technology providers.

In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the Website Owner.